The short video on this page gives an overview of our adult care services and how our processes work. This includes details of our information and advice services as well as accessing care services.
Call Derbyshire - making contact with us
Most people contact us by phone. You can Call Derbyshire telephone: 01629 533190 if you need advice, information or you think you need an assessment of your social care needs. You can also call on behalf of a relative or friend.
If you're dealing with an emergency outside the Monday to Friday, 9am to 5pm office hours, please contact the out of hours team.
Getting the help you need
You can get in touch with us if you need advice, information or you think you need an assessment of your social care needs. You can also do this on behalf of a relative or friend.
If you're dealing with an emergency outside the Monday to Friday, 9am to 5pm office hours, please contact the out of hours team.
If you are a professional wishing to refer an adult to us, you can make a professional referral to adult social care.
Call us to protect vulnerable people
We're working to protect people who may be vulnerable because of their age, an illness, mental incapacity or a disability.
If you're worried about the safety of an adult, Call Derbyshire telephone: 01629 533190 or visit Derbyshire Safeguarding Adults.
If you disagree
If you don't agree with any part of the process, like your budget or support plan, then you should talk it over with the person helping you with the assessment process.
If you're still unhappy with their response, please use the complaints process.