Adult care information and advice

Adult care information, publications, leaflets and fact sheets.

Our information and advice service includes:

• our online content including adult care and wellbeing and Derbyshire Directory
• printed and online publications - available to view or order from the adult care leaflet order form, emailing contact.centre@derbyshire.gov.uk or calling Call Derbyshire on tel: 01629 533190
• information points and adult care area offices around the county
• welfare benefits checks and advice
• Carers in Derbyshire offers advice and information about support for carers
• our libraries information services, email asklibrary@derbyshire.gov.uk or tel: 01629 533444
• First Contact Derbyshire

Information in other languages or formats

All our literature will be in a standard format. If you need any of our information in easy read, large print, Braille, audio or translated to other languages you can request these by using our online order form. You can also request it by contacting Call Derbyshire tel: 01629 533190.

SignLive

SignLive is a video interpreter service. People who use British Sign Language can now contact our Call Derbyshire contact centre using the SignLive service.

Accessible Information Standard

The Accessible Information Standard aims to make sure people who have a disability, impairment or sensory loss get information they can easily read, or understand with support so they can communicate effectively with us. This could include providing information in alternative formats, such as:

• audio
• large print
• easy read - we produce a range of easy ready leaflets and fact sheets

All organisations that provide adult social care or NHS care must follow the Accessible Information Standard.

We must:

• ask you if you have any information or communication needs, and find out how to meet those needs
• record those needs clearly in a set way
• highlight or 'flag' your file or notes so it is clear you have information or communication needs and how those needs should be met
• share information about those communication needs with other providers of NHS and adult social care, when we have consent or permission to do so
• take steps to ensure you receive information which you can access and understand

We recognise the benefits to people in implementing the standards. We accept that compliance is in line with or commitments to equitable, high quality, accessible and personalised care.

If you have any information or communication needs tell your worker and ask them to record it on your social care record.

We produce a range of easy read leaflets and fact sheets.

We've produced a short animated film which gives you an overview of our adult care services and how our processes work.

The NHS have produced a number of information videos showing how the Accessible Information Standard could help you.

We are working to convert our documents to meet the standard. Where we cannot, contact information will be available to request another format.

Universal Offer

We aim to support people's health and wellbeing and help them to stay independent enjoying a good quality life for as long as possible.

We do this by making a Universal Offer to all Derbyshire residents for a range of information and advice, signposting, assessment and help with finding and buying services.

Adult care videos

All our adult care videos are in British Sign Language and have English subtitles and voice over.

We've also produced a short animated film which gives you an overview of our adult care services and how our processes work.

Your health, your choices

Make informed choices about your health and wellbeing.

Find out more on the NHS website.