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Complaints procedure

We have a complaints procedure detailing how complaints about the council should be handled.


In our complaints procedure you can find out how complaints will be handled and also information from the local government ombudsman.

If you have a complaint or comment about the council, let us know.

If your complaint is about a service a child or young person has received from our children and younger adults social care service, see our children's social care complaints and praise section.

If your complaint is about a service you have received from our adult care service, see our adult care complaints and praise section.

You can also find out how to take your complaint to the local government ombudsman if you don't think we have dealt with it fairly or well.