Our obligation to you
We are, however, not responsible for everything you might think in your local area. Some services in your area are also carried out by district or borough councils.
Providing your feedback
We welcome all types of feedback, but they usually come in one of the following forms:
- compliment
- complaint
- comments
To provide feedback you can contact us by email: cs.feedback@derbyshire.gov.uk.
What happens next
Once you've submitted a complaint, you'll receive an email acknowledgement confirming your complaint is with a complaints officer to triage appropriately in line with the national guidance.
Once triaged, you'll then receive a further email confirming which complaints process your complaint has been entered into, along with the timescale for your complaint response.
If a complaint is necessary, you can find more about the process, response times, tracking, and how to escalate matters if appropriate.
To submit a complaint email cs.feedback@derbyshire.gov.uk or complete our contact form.