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Children's services complaints and praise

We want your feedback, whether it's a complaint, compliment or question. Your feedback is important and helps us to improve our services for the people of Derbyshire.


Our obligation to you

While we manage many of the services in your local area, some services are handled by district or borough councils. 

Providing your feedback

We welcome all types of feedback, including:

  • compliments
  • complaints
  • comments

To provide feedback you can contact us by email: cs.feedback@derbyshire.gov.uk.

What happens next

After you submit a complaint, we'll send you an email to confirm that we received it and that your complaint is with a complaints officer to triage in line with the national guidance.

We'll send you another email that tells you which complaints process your complaint has been entered into and how long it will take to get a response.

If you do need to make a complaint, you can find more about the process, response times, tracking, and how to escalate matters.

To submit a complaint email cs.feedback@derbyshire.gov.uk or fill out our contact form.