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Due to essential maintenance, this website may be unavailable on Tuesday 11 August 2020 from 8pm to midnight. Apologies for any problems this may cause.

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Complaints and praise

Due to the coronavirus outbreak, we will acknowledge complaints but will not be able to give a specific response period. Complaints received will be prioritised depending on their content.

Please contact us online where possible: more details are available on our complaints procedure page.

The Local Government Ombudsman is not currently taking any new complaints but aims to resume its normal service as soon as possible.


We aim to provide high-quality services and we make 9 promises to local people.

  1. To deliver services fairly.
  2. To be polite and courteous.
  3. To use your comments to improve our services.
  4. To provide a named member of staff to deal with your enquiry.
  5. To answer telephone calls promptly.
  6. To reply to letters quickly.
  7. To meet local people on request.
  8. To welcome visitors to council buildings.
  9. To develop standards of services, so you will know what to expect from them.

Statistics show our services are among the best offered by any council in the country. But we realise that they can always be improved, and sometimes things do go wrong.

If you have a complaint, or if you want to suggest improvements, get in touch with us and we'll do our best to help.

What is your complaint about?

There are specific arrangements and contact details for the following types of complaints:

For all other complaints please follow our corporate complaint procedure.

Our corporate complaint procedure gives information on what constitutes a complaint, how we'll handle it, the stages of the process and also information on the Local Government Ombudsman.

Would you like to compliment us on doing something well?

If you think we're doing things well we'd like to hear that too.

You can let us know what you think by completing the comments, compliments and complaints leaflet, which contains a useful form you can fill in and send back to us. The leaflet is attached to this page.