Alert close - icon Fill 1 Copy 10 Untitled-1 tt copy 3 Untitled-1 Untitled-1 tt copy 3 Fill 1 Copy 10 menu Group 3 Group 3 Copy 3 Group 3 Copy Page 1 Group 2 Group 2 Skip to content

Staying safe during the COVID-19 pandemic

We recognise that this is a very stressful time and that you may have concerns about your safety, or the safety of someone else.

We have put together a list of resources to help you keep yourself and others safe.

Mental health and wellbeing

The current situation may feel very worrying and it could increase levels of anxiety and stress.

We have lots of information about staying emotionally healthy and well.

If you, or someone you know is feeling suicidal, there are people you can talk to:

  • speak to a friend, family member or someone you trust
  • Contact the Samaritans or call their 24-hour support service on tel: 116 123
  • visit Staying Safe for suppport, information and making your own safety plan
  • contact NHS 111, though be aware of delays in accessing this service
  • make an urgent appointment to see your GP, who may be operating a callback service
  • ring 999
  • If you need urgent medical attention, go to your nearest accident and emergency department, though, be aware that there are increased demands and transmission risks in emergency departments at this time

Domestic abuse

Anyone who is at risk of, or experiencing, domestic abuse, is still able to seek support. Derbyshire domestic abuse services are supporting people over the phone, their refuges are still operating, and the police will provide support to all individuals who are being abused.

Derbyshire Domestic Abuse Support Line

Children, young people and families who are affected by domestic abuse or violence can get support, including refuge accommodation, by contacting the Derbyshire Domestic Abuse Support Line.

It's available 24 hours per day, 7 days per week and offers a single point of contact to get the help you need.

Tel: 08000 198 668 and you'll get help from someone close by.

You can also contact them by email:

If you're deaf or hearing impaired, text: 07534 617252.

National Domestic Violence

The National Domestic Violence unit operates a 24-hour help line tel: 0808 2000 247.

Online support

Women's Aid online chat service

Open Monday to Friday from 10am to 12pm.


Offers information, guidance and courses to support coping and recovery.

Men's Advice Line

Tel: 0808 801 0327

Respect helpline

For anyone who is worried that they may be harming someone else and would like help. Tel: 0808 802 4040


National helpline for lesbian, gay, bisexual and trans people experiencing domestic abuse. Tel: 0800 999 5428

You can also get more information and help about domestic abuse.

Support for children

Childline has advice for children on topics like abuse, bullying and safety. Tel: 0800 1111.

If you believe that a child is in danger ring Call Derbyshire at any time on tel: 01629 533190 and choose the option for urgent child protection calls.

Or contact the police by ringing their call centre number telephone on 101 (available 24 hours per day).

Read more about our child protection service.

Vulnerable adults

If you are concerned that a vulnerable adult may be experiencing, or is at risk of, abuse or neglect call 999 in an emergency.

If you would like to discuss your concerns, contact Call Derbyshire on tel: 01629 533190 between 8am and 8pm Monday to Friday and between 9.30am and 4pm on Saturdays.

Outside of these times we provide an out of hours service on tel: 01629 532600.

Read more about keeping vulnerable adults safe.

Support with drug or alcohol problems

If you need support around drug or alcohol issues then support is on offer.

Derbyshire Recovery Partnership

Support can be accessed through the Derbyshire Recovery Partnership.


Information on advised drinking limits, signs that you, or someone else, may be drinking too much and support can be found on the NHS website.

NHS Live Well

NHS Live Well has information for families of drug users, and has a range of websites you can visit for information, and helpline numbers

Support for gambling problems


GamCare provide telephone and online support with gambling problems visit the GamCare website.

NHS gambling addiction information

The NHS have also developed a website for more information about gambling addiction.

Fraud and scams

There has been a rise in coronavirus related scams and frauds so please be vigilant and taken extra care when opening emails or shopping online.

The majority of reports are related to online shopping scams where people have ordered protective face masks, hand sanitiser, and other products, which have never arrived.

Other frauds being reported include ticket fraud, romance fraud, charity fraud and lender loan fraud.

Text message scams

Scam text messages are being reported which make claims that UKGOV has issued a payment of £458 to all residents as part of its promise to battle COVID-19.

The messages contain a link, which recipients are asked to click on in order to apply for the money.

These messages are a scam.

Do not click on links in unsolicited text messages or emails. If you receive this message or similar, delete it.

The website is the authoritative source for information that issued by the government.

Phishing emails

Phishing emails attempt to trick people into opening malicious attachments which could lead to fraudsters stealing people’s personal information, email logins and passwords, and banking details.

These may appear to come from reputable sources such as the Centre for Disease Control and Prevention (CDC), the World Health Organisation (WHO), charities or HMRC.

But there are lots of ways to protect yourself from scams.

Watch out for scam messages

Don’t click on the links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.

Shopping online

If you’re making a purchase from a company or person you don’t know and trust, carry out some research first, and ask a friend or family member for advice before completing the purchase.

If you decide to go ahead with the purchase, use a credit card if you have one, as most major credit card providers insure online purchases.

For more information on how to shop online safely visit Action Fraud.

Protect your devices from the latest threats

Always install the latest software and app updates to protect your devices from the latest threats.

For information on how to update your devices, please visit the National Cyber Security Centre.

If you think you have been a victim of a scam or fraud please report it to Action Fraud

Visit the NHS for the latest health information and advice about COVID-19.

Doorstep scams

Anyone offering to carry out a coronavirus test at your home or sell you a self-testing kit is bogus. Neither the police nor the NHS are offering such a service

Don’t hand over cash or bank cards to strangers offering to do your shopping or other errands so that you can stay at home. You may not see them again

Only answer the door to people you trust and consider having a chain fitted so you don’t have to fully open it.