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Council services affected by coronavirus

Here's all you need to know about council services during the coronavirus outbreak.


Following the recent coronavirus outbreak a number of our services have been affected.

We're still working to deliver essential services for our residents, but we've temporary closed some services to ensure the safety of our residents and employees in line with government guidelines. We appreciate that this is a difficult and challenging time and we would like to thank you for your continued support and understanding.

Adult social care services

To help ensure that our most vulnerable residents are supported during the coronavirus outbreak, we are having to focus our resources on meeting the most serious and urgent care needs. Find out more on our Care Act Easements page.

Countryside sites

See our countryside information for the latest about what facilities are open and the safety measures in place.

Recycling centres

All 9 of our household waste recycling centres reopened on Monday 18 May 2020 for waste that cannot be stored safely at home without causing injury or harm. Please avoid visiting our centres unless it is absolutely essential. New safety measures are in place including a system to admit certain cars on certain days according to their registration number. Find out more about our recycling centres.

Adult education

Our adult community education centres are currently closed. Although we are continuing to offer online and flexible learning for many existing learners. To keep up to date and find the latest information on adult education we advise you to follow adult community education on Facebook and adult community education on Twitter and sign up to the adult community education newsletter. Through these channels we will be releasing additional information including:

  • alternative access to teaching and learning support
  • support for key workers around their childcare needs
  • information concerning summer term and current course suspensions

If you wish to contact your local adult community education centre directly, the best way to get in touch is to email your centre. Find contact details for all adult community education centres.

Children's centres

All our children's centres are currently closed.

Information, support and guidance for parents during the coronavirus outbreak can be found on the respective Facebook pages of our centres.

Outdoor education

Whitehall and Lea Green are currently closed.

More information can be found on the advice for schools and parents section of our coronavirus information pages.

Libraries

Our library service is starting to reopen from 6 July 2020.

See our information about which libraries are opening and temporary changes to the library service.

Derbyshire record office

The record office in Matlock is temporarily closed to help protect staff and customers.

Buxton Museum and Art Gallery

Buxton Museum and Art Gallery is temporarily closed to help protect staff and visitors.

Derwent Valley Mills

All the individual sites and attractions at the Derwent Valley Mills World Heritage Site are now closed until further notice.

Direct payments and personal assistants

We've published guidance about Derbyshire direct payments, direct payment employers and personal assistants, and how these are being impacted by the coronavirus.

Derbyshire Pension Fund

There may be a delay to the fund’s normal response time in dealing with enquiries due to the number of staff working remotely. Find out how coronavirus is affecting the Local Government Pension Scheme.

If you need to contact the fund, please use their online pensions enquiry form. This is the best way to ensure your message is received and your enquiry is dealt with as soon as possible.

To send an attachment, you'll need to send them an email, but remember it's your responsibility to ensure your personal data is sent securely.

If you need to speak to a member of the team urgently, the fund's help line is currently running a limited service and is available on weekdays from 9am to 1pm tel: 01629 538 900.

Register offices

All Derbyshire Registration Offices are currently running a reduced service.

Deaths continue to be registered by phone at any of our Derbyshire Offices but births, still-births and notices or marriage or notices of civil partnership can now be registered in person at Chesterfield Register Office and at Bakewell Registration Office.

We hope to reopen the offices in other Derbyshire locations in the coming weeks.

Offices

Our offices across the county are closed for visitors. Our employees are reminded to work from home, where possible and agreed with their services, and to not book or use a meeting room in line with government guidance on social distancing.

Care homes

We’ve made the difficult yet important decision to stop all visiting at our care homes for the safety of elderly residents.

Day centres and respite breaks

Our day centres for older people and our day centres for people with learning disabilities have also been closed. This is to make sure that those classified as vulnerable, due to their age or underlying conditions are able to socially distance and are not put at greater risk.

Planned respite break services have also been suspended. Alternative support is being provided where needed.

50+ forums, Time Swap and First Contact

Our 50+ forums, Time Swap initiative and First Contact service have been suspended. Those who need support during the coronavirus outbreak, and do not have friends or family to call on, can get in touch with our community response unit.

Talk Fostering

Our Talk Fostering events have been postponed. We apologise for any inconvenience caused and will look to reschedule as soon as we can. If you still want to chat to our fostering team and find out more about fostering you can do so by filling out our online fostering enquiry form.

Live Life Better Derbyshire

All face-to-face Live Life Better Derbyshire services, including the National Child Measurement Programme, have been temporarily suspended. People who already use the stop smoking and weight management services, and new clients, will be offered telephone support with priority given to those with a higher body mass index (BMI).

Call Derbyshire

Our Call Derbyshire call centre is open as usual, but with a reduced workforce. We strongly advise residents to call only if it is urgent. This will help us keep our lines open for emergencies during this difficult time.

Remember you can access information about our services on our website. You can also make general enquiries to us online.

However, if your call is urgent you can still contact us on tel: 01629 533190. We're open from 8am to 6pm on Monday to Friday and from 9:30am to 4pm on Saturdays. Outside of these times we provide an out of hours service for some critical services.

District councils

You can find information on how coronavirus has affected district and borough council services on their respective websites.

Find your district and borough council.

More information on coronavirus can be found on our website including the latest government guidance, recognising symptoms and how to prevent the spread.