Library customer promise
All customers have the right to expect high standards of service from their local Derbyshire library.
We promise:
- welcoming libraries where you will be served by helpful and courteous staff
- all staff will wear name badges whenever they meet you and they will give you their names if you phone or write to us
- free library membership to all people who live, work or study in Derbyshire as well as to visitors
- a range of services and materials that are appropriate and reflect the diversity of local communities within Derbyshire
- access to static libraries and mobile libraries during the advertised hours of opening
- services delivered to you at home if you're unable to visit a library on either a temporary or a permanent basis, particularly if you're elderly, have a disability or are sick
- a high quality service that is maintained through regular monitoring
- an acknowledgement or reply to all comments, letters and emails within 3 working days. You will receive a full reply within 10 working days unless the reply requires research when we'll send a full reply within 20 working days
Please help us to help you:
- treat staff with respect and courtesy
- take care of all library resources
- return or renew items by the due date
- remember your library ticket when borrowing items
- comply with our acceptable use policy when using a computer
- tell us when we've made a mistake
If you have any ideas to improve the library service in Derbyshire, fill in our libraries comments form and let us know.