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Councils and emergency services continue to provide practical support and advice for residents and businesses as the clean-up gets underway

Published: 15 November 2019

Councils and emergency services across Derbyshire are continuing to provide practical support and advice for residents and businesses affected by flooding over the last week as the clean-up operation gets underway.


Our staff and those from the county’s borough and district councils are working closely with the emergency services, Environment Agency and other partners to support people whose homes have been flooded, ensure vulnerable residents get the services they need, support local businesses and open roads.

Meanwhile, we’re providing regular information updates on our website and social media channels and have set up a dedicated flooding page providing a one-stop-shop for residents to find all the information they need.

It features a wide range of information including:

  • road closures – including a regular ‘roads open’ update
  • flood warnings – including how to sign up for flood alerts
  • safety advice – how to stay safe and protect your property from flooding
  • financial advice – including how to benefit from our ‘Derbyshire Floods Hardship Fund for Residents’ and ‘Derbyshire Floods Business Hardship Fund’
  • health advice – including how to clean up properties safely and mental health support
  • latest information – links to other relevant agencies and useful contact details.

Council Leader Councillor Barry Lewis said:

“As the emergency response continues I’d like to say a huge thank you to the residents and helpers in our worst-hit communities who have shown huge resilience and true Derbyshire spirit in dealing with what has been an extremely challenging situation – and also to the emergency services and the other partnership agencies who are working around the clock to manage the countywide effort.

“Our priority is ensuring residents are safe and supporting businesses and residents who have been flooded – including making £100,000 available to set up two hardship funds.

“We’re also working hard to get closed roads re-opened as quickly as possible to get the county moving. On this point we’d urge motorists to not to risk getting stuck in floodwater which could divert the emergency services from their other flood response work.

“We’re conscious some people are still significantly affected by flooding and we’re working with them and other agencies to get things back to normal as quickly as possible, but in most parts of the county I’m pleased to say it’s now business as usual.

“We’d urge people to support their local shops and businesses who have been affected by flooding over the past week and have just re-opened. They will very much welcome you ‘shopping local’ and attending festive events in what has been a very difficult time for them in their important lead up to Christmas.

“Meanwhile, as the situation hopefully continues to improve across the county over the next few days stay safe and warm, drive safe and remember to regularly check into our new dedicated flooding webpage to get all the information and updates you need.”

Although the situation is improving in most parts of the county and set to improve over the weekend, the emergency services and flood response partnership agencies are urging people to take the following advice:

  • do not try to drive through flood water and do not drive through roads which remain closed
  • move your car if you had to abandon it to help get roads open – but only if it is safe to do so
  • keep dogs on leads near rivers and flood water
  • take care on paths close to rivers which may be slippery or unstable following the flooding  
  • sign up for the Environment Agency’s flood alerts 
  • plan ahead and check your weekend travel plans

The government has also announced that residents whose home or business has been damaged by flooding may be entitled to a Council Tax reduction or business rates relief.

Residents who cannot use their business premises or whose home is no longer habitable due to flooding can find out more from the government on council tax and business rate flood relief.

Residents, motorists and visitors can read all the latest flooding, road and flood-related information.