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Cards change for customers using county and city libraries

Published: 4 June 2019

Customers using both our and Derby City Council-run libraries will need to have separate library cards from Monday 10 June.


Currently, library users need just one library card, either a county or city one, to borrow books from either council’s service.

From Monday 10 June 2019 customers who want to use both councils’ library services will need an authority-specific card for each.

The change will only affect the small number of customers who use both county and city libraries and the majority of library users will not notice any difference to their service.

The change is necessary following the move by both councils, following public consultation, to transfer some of their libraries over to community management run by volunteers.

In order to give both authorities more freedom within the new Data Protection Act requirements in the way they deliver their library services, Derbyshire libraries and Derby City libraries will have their own databases, rather than shared ones. 

As before, customers will be able to use all facilities offered at the libraries such as borrowing books and eBooks and using public computers, but now they will need authority-specific library cards.

To make the change as smooth as possible, all existing library cards will remain valid in the authority that issued them. Therefore, our library card holders can continue using our libraries as before, likewise, Derby City Council library card holders can continue using Derby City libraries as before.

When the change is introduced next week all customers will only be able to return and renew their items from the same authority they borrowed them from. However, as almost all books are returned to the library they were borrowed from, it is expected this will affect only a small number of customers.

Derbyshire County Council Leader and Cabinet Member for Strategic Leadership, Culture and Tourism Councillor Barry Lewis said:

“We know how important libraries are to our communities and we are working hard to ensure that any changes needed to ensure community libraries can thrive have minimal impact on people using the service.

“We’ve been working closely with Derby City to ensure a smooth transition for all customers as the two authorities take control of their area databases, and in most cases, people shouldn’t notice any change.”

Derby City Council’s Head of Culture, Events and Tourism Peter Ireson said:

“Both authorities have to deliver a number of objectives to create a sustainable library service and this is another big step towards achieving that so the residents of Derby can continue to enjoy all the great facilities Derby’s libraries have to offer.

“After Monday 10 June Derby will have its own book stock catalogue database and Derby library ticket customers will, therefore, be able to hold, renew and return books within Derby only.”

For more information on the transition people are asked to speak to their local library staff for help or advice or email: ask.library@derbyshire.gov.uk