Trading standards service standards

All our services are provided in accordance with the Derbyshire County Council Customer Care Charter.

We also aim to:

• tell you who is dealing with your enquiry within 3 working days of receipt
• keep you informed of the progress of your enquiry at regular intervals
• let you know the outcome of your enquiry, or tell you the reasons why we cannot progress it
• give a high priority to matters involving safety and other urgent issues
• provide verification of weighing and measuring equipment on request

To ensure satisfaction:

• with your help we will work to improve our services wherever possible
• we would like to hear your views, good or bad, about the service we provide
• if you want to make a comment, compliment or complaint about any of our services, please contact us

We cannot:

• close down businesses
• automatically get you a refund or a replacement
• give out information about businesses
• make appointments for all our visits to businesses

Business advice and enquiries policy

Trading Standards has developed a business advice and enquiries policy which explains the way we work with businesses and describes the circumstances which could lead to your business being contacted by a trading standards officer.

Consumer advice and enquiries policy

Trading Standards has developed a consumer advice and enquiries policy which sets out in detail how we deal with consumer enquiries and how we prioritise the work that we do.